Memoirs From My Call Center Experience

Thursday, June 29

Sick and tired

I'm quite fed up already, trying to look for the right job. So, I've taken time out and give up on waiting for those companies I've filed for application. Wait for their reply and in the end did not get the job at all. So much for that first step. I figured that if I keep looking for it, the more it elludes you or was never meant to be due to several reason(either I'm over or under qualified). Or the same thing. Downsizing! Limited resources, unstable, or greed! There more lists , but I'm not in the mood to elaborate them all. It's just sickening. I don't get any emails, no calls for the last 2 weeks. Nothing! The only company I have to turn down is Company R, they've called me to retake the exam, but never showed up anymore. I'm just wondering how will all this turns out in the next few days is anyone's guess.

A friend in trouble and a friend in anger!

As the day begins, I met with my mates in the department again. This time I'm trying to stay out of the room for now. One of my mates came in today in jeans. She's worried she might get a violation letter from the superiors. I told her in email to ignore them today, just try to act normal and she'll notice sooner or later time will fly until the day ends. All well for love and glory. I told her that if she recieves a letter about that violation, email me soon. Time will tell. This my mate has the same problem like do. We're all 'ghost' here and has no program. A few weeks back she was endorsed to AOL for an exam, but did not passed so we're all in the same department doing the same old thing, inbounds. She's good at it. Anyway, AOL exams were too techie for her. I did try to help her with some info, still here.

I also had a friend who's been having a bad shift(3am), because his teammates has the highest rate of absentism, resulting to a bad schedule for the month of July. He wanted to Email a complaint about misfits teammates and hope that this will get through. I told him to hang on and hope that they(his supervisor) will consider the situation and take action soon.

Tuesday, June 27

T'is the time to be bloggy

I just like it when there's no room for me in the department I'm in, and lo and behold, FL is not around! Wow! Must be all those food FL consumes. I enjoy the day today being alone in a corner with nobody looking for me. With that, the result is a blog so short, I could not think more to put in otherwise. I've been a lot lazy logging in lately that my brain is starting to hurt. I was wondering if I could just come to the office a bit late today or just not come at all, but someone up there likes me and it turns out a perfect day for me, besides my wife will be furious if she finds out about me not going to the office, heh, it's like skipping school, only this one is skipping my job, anyway like the old folks used to say; no mnoey, no honey; no pain no gain and all the other crap. I hope of many more days like this to come. Keep them comming!!

Friday, June 23

Maybe some day.

Things aren't looking up. No word is to where I'm still be assigned. I'm having second thoughts about going myself. Although I have no word from the recruiting officer, I feel that this is all just a dud again, like it happened last May 1st. I'm not expecting much next week, as life goes on in my place. Simple but peaceful, almost. To hell with that anyway! BWahahahaha!!

Thursday, June 22

From hell and back, maybe?

Before the day ends yesterday, I got a call from one of our recruiting officer telling me about a certain department needing agents and that I should report 8am today. Guess what, they're looking for offering from department a__ ___. Today, I by the other office site to take that interview, of course I have to tell about what had happened and what particular departments I've been before. We had a little simulation technical thinggy and knowledge, directional test, and finally reading a script. Glad there were no examinations to pass, just verification and interview, cause as I have told them I was in the other department before and a little familiar with the techie stuff. I've asked if the this particular department is different than the last tech department I was? They told me, It is somewhat easier, although I had to deal both accounts sales and tech. After the interview a few minutes later, I was on my way to the pantry, I bump in to one of my colleage from the previous department wayback my first training days. We had a little chit chat about my family, her love interests and all, also She told me that particular department will have, at least 50 to 60 call per shift and AHT would be at least 8 mins short, her's average at 6 mins. Sounds a good number, I just hope my sanity would make me last here. All hopes are up and I await my fate that lies until this Monday. I'm still thinking about company R, but I don't like the starting salary. Way out of my favorable range bracket. Me and my wife would agree on that. I hope that someday, if they are still active I would give them a call today and probably some other time and call again if things does not look bright here. More money is all I need to pay all my loans and stuff. If I get the job, training starts this Monday then after a month, it's back to the grind with a whole different ballgame. I'll just wait and see what happens next in this blog chapter.

Wednesday, June 21

Here's my job


Hope you liked it well done!

Friday, June 16

Finally, Company TM called

I've been waiting all week, until company TM called on my mobile again. They told me to come Saturday at 8am same place. They said that I'll be taking another examination. I know I've taken about 3 exams already, passed the 2, not sure about the last, but they called for another round? Bring it on! I manage to rent a computer just to study or review some assembly as much as I can so I can be ready for the job at hand. I suddenly got a surge of happiness in me, called my wife soon after. She said if that would make me happier so be it. The risk of being not getting regularized is much great here, but I wanted this and I'm willing to go through the hardships! I don't mind! As long as I program, I'm happier. Anyway, Things were not as easy this week. I'll probably log that tomorrow.

Saturday, June 10

Waiting time again!?!

I ask if I can visit the company TM to continue my exam. This last one sure took most of my knowledge out of my assembly language. That's all I can give. Anyway, I hope things would work out fine and be rescheduled for the real interview. Since there were no hirees for the position of programmer, It was changed to AVengineer instead. It's less on call and more work on codes. Which is my forte. I just hope to pass the exam and be able to start there. Hence, I'll be waiting again, like it's been done since last week. Waiting for calls! Anyway, I hope I passed.

Friday, June 9

Day 4, the Escapee

I manage to ask for the cell no. of my colleage who sits besides my cube so I can monitor the whearabouts of the FL. This morning while sitting in the pantry for the news, SMS my friend and told me that someone has already occupied my current cube, good. I'll be able to slip pass without being notice. Since today is a Friday, I manage not to show up, thinking other things to do. Then get away from the people I should not show up. Of course, I was thinking if I should go somewhere else like apply for another company, since none of them(the ones I appield ealier) did not call me up yet, it will help me pass the time. Thinking that they might be also swampped with applicants that are also looking for the job. I know If I ever comeback by Tuesday, since this Monday is a holiday, I'll be prompted with the question: "Where have you been?" "Did you report this to anyone?" and other blah blah questions. It's quite not the same when I'm in my cube. They don't bother you whether you fuck up a call. As long as you're in there(cube). Of course, I can't open the sites where I should open, but I'm looking for ways to help me pass the time! This is just day 4 and yet it fells like forever. It's not that I don't like my work, it's easy. I'm just plain bored because I don't like this line of work. Due to this, my other skills get deteriorated overtime. I want a job that does not make me realize the time passing and at the same time my skills are sharpened. I've complain just about enough. I'm a fugitive again, the feeling of uneasiness lingers in my head, can't sleep right, can't do things right! What a bum I am. An idiot! The day has just begun, wait till the day ends afterwards. I know! There, shut my cell off.

- - - - At the end of the stretch - - - -

Okey, I finally figured out what to do in the afternoon. Right now it's 5 pm and blogging. During my beauty sleep at 11:45 am, an idea just popped. Why don't I try to take the exam at company TM, which is held every Fridays at 1pm. Just before I left, one of my comapnions from the cube came by to take a sleep as well, ask if the FL(accronym explain soon after) is looking fer me? She told me that I should not worry. So I said, please don't tell anyone. They do. Just to be sure, I asked a favor if they would just sms me a message if FL does. So far none. So off I went. First at company TM. I passed the initial tests. The second and last is a COMSPEC test. A somewhat communication test thinggy. I bugged me. We were at least 7 of us left cause originally we were more than 10 or something. The others did not make the initial screen. The officer told us that this sort of test would take 2 to 3 hours of horror waiting. So I've decided to resched my 2 interview for the next day. The earlier, the better. Hmmm, a thought in my mind, but diabolical. I know I should not do this, but I was wondering if I ****** I'll tell it tommorrow, I might change my mind. ;-) Monday is a holiday as well. Damn right I have that as well. I seems that FL has left early today. Hmmm probably looking forward to many eating spree in the weekends. I'm sure FL won't mind. As my coleage would say, "They don't care anyway!". LOL!!!

Thursday, June 8

Day 3 in the grind

Of all the things I hate is expensive parking fees. I was not able to park at my usual place(besides a barbeque resto), where I parked is near an auto shop, which is expensive. Like for example, at entry you pay $30 for the first 3 hours and 10$ after succeeding hours. I work for 9 hours. That would make it $90 at total. WTF!!! Later at lunch, I'll move to a new place. Probably a free one or look for a spot at my usual parking place. All this coming-too-early sucks when there's no spot for the car!!!! As for work, not much to blog about at the moment because it's the usual bleeping thing anyway.

Wednesday, June 7

Day 2 in the grind

Not much to say, only about company s, which told me to call them back again. As to no avail, this time I get cut off from the contact guy. The only thing I realized is that I still have my job. One of my wavemates emailed me earlier to help him get back here. He missed us all and all the others as well, hopefully I would like to help him as much as possible. He may pay a visit here at my place soon. As such, I have no luck in finding the right job yet. I was hoping in programming. Anything will do, as long as I can go through training, or even software testing. Anything! Right now I have it here and one of these days I'll moving on.

Tuesday, June 6

Back in the grind!!

As expected, I'm back in front of the phone again, but this time inbound calls. God! I give anything to get out of here! Anything just to run away. How can I when my own wife is so so so proud of me doing this sort of thing.
So insted of resisting, I won't. At least for the next few days. I'm one sad puppy.

At The End of the day

Like an exhausting day, but got most of the simple work done. Simple but very boring! At lease I don't have to worry while I sleep anymore that supervisor calling you on the phone! Sheesh! Not much further to say. How can I, I'm in it now and I can't do anything about it at the moment! It's just plain crap!! Slow day ends finally and another one begins tomorrow. I feel like coming very early, but we'll see if my tippy toes can stand up!

Monday, June 5

Monday blues and the usual things et al..

I've missed almost four damn days of posting here so I'm going to do it now. It's Monday again and what? The usual hell I'm still in! I've been here over and over, but no progress. So moving along...

Thrusday sickness


Last week Thurday, I was feeling a bit ill due to the fact of I just want to blow up or my head felt that way, but as the day is winning down, I think that was 4pm, company S called my mobile. They did interviewed me using the same crap thing I do here. After those, I've asked if they have ANY positions besides Call Center Representative! They told me, yes that have junior software engineer. OK, I ask if they also have a position in Web Page developer as well, they told me yes they do. Ok so I agreed for an interview schedule! Gave me the next day at 2pm. So I was so feeling dandy way after that call I left early.

Friday moments


As I prepare for the start of the day, things just zip through my mind. Ok should I tell them that I will not make it today or not? So Just to be in the safe side, I sms the one who's in charge and ask me couple of question what I did the day before. I told them I was ill so they'll just get off my case!! Ok I decided not to show up work and headed straight to company s's place. In a matter of an hours drive, I'm there with a promise in my mind this should be a good one! Okey I parked the car in a place where it cost the usual rate(damn all car park rates!!!) and walk to the building going to company s under a very extreme hot sun. The time was 11am, I think the temp is at 45 degrees Celcius. My unbrella has no use of the heat emannating from the ground. It's been a while since the last time I walk under a hot sun. Okey 19th floor, went to the front desk, signed up and put the name of the contact person I'm supposed to meet. By lunch hour, they told me to take my lunch and come back by 1pm. After lunch, I was back by 12:40pm. I waited for about 45 mins more. They finally called my name! The interview was short. I was expecting maybe a little longer like getting-to-know-you-more thinggy but, I felt that nothing happened and told me that they will consider my resume for the position and(the usual speil crap)if I get through the shortlist then they will decide to call me again. Hmmm, they probably figured I'm still employeed at company E and decided to hold me, but I know it either this week, IF THEY EVER CALL, but I never count on it! So I left there after less than 10 mins of interview. Maybe the people who's interviewing us have a quota like the one they do in phone interviews as well. It's all CRAP!! Well, I still got plenty of time so I decided to contact my aunt and ask me if she could give me the address of one of her acquaitances she told me about looking for a programmer position. Since it was about several blocks away I decided to walk under the 2pm sun!(God I was sooo exhausted over the heat!!) So I left company S and started to look for the address of company R my aunt gave me. I finally arrived at Comapany R, went straight to the boss himself since my aunt knew him. I hardly know him but he claims to know some of the people from my former employer, before I worked in a Call Center shit. Okey he told me I need to sign up a few papers, leave my resume and answer about 4 exams. I was soo tired and exhausted my brain felt like melting like butter in that heat, specially when I did answer the last 2 exams which consisted of old SRA manuscript from wayback 1969. It had flowcharts that made me dizzy and had no chance to concentrate. It may look easy, but I hardly understand the questions, my eyes rolled and decided to guess my answer to save time. I know it was not a decisive move, but leaving you nearly getting a heat stroke is no joke! I finished 6 pm in the evening. As the lady interviews me for the last phase and to make matters worse, It rained soooo damn hard!! The electricity in their office goes on and off peridically!! Anyway, my last interview took a little longer than the first, but soon enough, it was finished. I walked to a nearset fast food and ordered a warm soup and let the rain pass until it was 7pm. I was so tired and exhausted I hardly remembered my interviewer's other questions. The result will determine if I get the job. The only problem is that the income is twice less than my present income, but more than the minimum wage. I felt that my morale has fallen short! The day was, in my perspective, a failure! It was a waste of time!

Monday blues


As I went to work, if I ever had one, I remembered about company S and would attempt to contact them today. I was able to talk to the same guy who interviewed me. He told me to call back this Wednesday again. It looks like that there's no chance I ever leave here and be transferred to a better one. This morning when I accessed my internal Email, I just had an email from a friend who got terminated lately, due to personal reasons. He asked me if there is any chance of ever getting back here at e. I told him that I can't give a definite answer. I felt bad for him as i write my reply. He had a family, yet he can't find a decent job that would suit him or his skills. My point is, I want out-he wants in scenario means that it's getting harder and harder to find a job other than a call center.. due to that fact that it's the only industry that has invested in this forsaken country and other smaller or traditional companies can't provide due to expenses uncontrollable by the government. It's a horrible situation and getting worse as gas per litter goes up by x cents per week, but(i hate to say this) I'm glad I still have this job, despite all what reality bites. It's loose or loose even more situation. When will all this hurting stops. Jeez, I wish the talk about end of the world thing is true and get over with this planet. The game called life is unfair. You have to work very hard on what you believe in, but in this part of the world, that notion is just fantasy, pure speculation or false! I'm glad some people who posts in blogs like, He dump me scenario is just nothing compaired to this! Reality is where we all in and we should be thankful at least that we still breath the air, clean and free. I dred the time when air is sold by the tanks! Enough now! So much for this blog! Bye.

Thursday, June 1

Decided to take a break

After what happened yesterday, I decided to take a quiet place and will not show up, at least until Monday. See if there will be any freaking things develope. Besides, I felt a bit sick right now. Going down with a flu, and my voice sounded more like bed-room-voice(pun). Update later... ZzzzZZzzzzzz.z..z.