Memoirs From My Call Center Experience

Friday, November 17

Always thinking about quitting this job!!

Today's and yesterday's calls were bunch of crap. I'm beginning to think of just quitting this job by just walking out. I sometimes think that instead of working out their problem, I think I'm lying to customers, I'd burn in hell by now for doing that thanks to this job. All I want is out! I can't stand this call center crap. I want to vent this anger building. All I can do is just write here what I feel for ranting. I missed my old job. It's not very stressful. I'd rather set-up a bunch of pc's. I'm getting fed up in this line of work. I hate this line of work. Getting away is like getting stuck in a deep tar! The more you struggle the much harder it is to get away!! They hold your key to your next job that's why you just can't walk-out just like that!
I have a dream. I dream that I have my very own place to work everyday stress free, happy, contented, helping other people in their work on the computer. At the end of the day, you feel that the work has paid off. Not everyday you have this kind of a job. Unless I set-up my own business. My own shop, selling this and that. I still have 10 years more I can do for my life, I've already wasted almost a year here in this indsustry, call center slavery industry! I only wish this Christmas that I get a much enjoyable job! The only alternative I have here is either moving departments again! Chat is the last one I have in mind! There's Hardware specialty department too. I can't stand being mad to someone, It's not me! I never want to get mad to anyone I don't even know! I'm not even a very confrontational person! I'm getting fed up taking calls! My lifeforce is getting sucked! I'm tired of this race. If I can cry out this problem I would, but I can't! I wished that the world would end soon! if not sooner! It's not even easy to find a replacement job these days! All I want is to rest for a month and set my spirits up for a better job! I really need to be with my family! I missed being with them all the time. I'm tired to be waking up every day wasting my energy on something I not even very good at doing or like doing, taking calls! I having a normal job where you wake up 6am in the morning and go home 6 pm in the afternoon! That's a normal job! That I missed since I left my former company. The only thing I dont like it on my former company is the salary which is above minimum versus the average salary here in this call center, 3 time more. I only work for the money. yet the sacrifice is great!
I got another lookout in one of my calls again for not stating the my name and client's name and all those spiel craps which, in my opinion, seems to annoy the clients more than serve them. If only such things never existed, it's a lot better! I don't care anyway if I get evicted in this department for neglegence in productivity. They can't evict me, beacause they badly need poeple on the floor to support the queue. It's all that crappy things about call centers I really hate the most! procedures and signing contracts and if you violate, it only makes some poeple do their strict jobs. Anyway, I just had a bad and rough day in a call center again! The job I really hate, but it's the only job i got. It hasn't become a choice but a necessity! I hate that system! I curse the person who invented call center business!!!

Monday, November 6

Pit is for the bulls!

This should have been a quiet day, but first of all, I was 20 mins late for my new shift time from 10am till 7am. I blame my tardiness from my so called lazyness and the unwillingness to work. I just need to adjust on my current time. At least I will go home ealier than usual. Since I'm late today, I'll just have to leave late and take all this to the lounge for the moment. Bah! Hum bug!! The shift manager warned me about it! I don't mind, it's her job. She has to do what she's capable of doing. As I look up in the wall of fame, I'm beginning to think all this is just an illusion. My current for this month has dipped to the lowest 73%!! How low can I go!! From a record breaking high to ground dipping low! Beginning to think this is all just a silly show to get someone promoted or making us think this place is a nice to spend the rest of your lives be! I don't buy that! It's all crap anyway. Cheers!! I feel down now. Thanks a lot to changes in transition schedules!! I hate shifting schedules!! It gives me a headache way beyond I could not handle! Improper sleep time, and house obligation I hate doing! I'd rather stay in the lounge to sleep it all for this day so when I get home, I'd probably feel a lot better! For the irate calls I got today, good riddance!!!

Saturday, November 4

Part of the wall of fame - Still feeling sad! Pwef!

It's been a very busy week on the floor. Things are kept on moving. Holloween came and gone. The whole department thought of putting up a wall comemorating people who got good reviews from customers to the best improved in terms to call handling time. I'm part of that wall. My face being seen by all people from all departments. Imagine the face of james spader all over that wall of fame. I don't mind! It still does not change the way I look at things. Maybe a promotion may change the way I may look at this job. If I ever get promoted to a higher level and my income has increased, that I will stop posting here. This never changes the sadness I'm been experiencing here. The only thing that makes me keep on staying here is my little baby. I wish things would turn out for the better. I pray I never get irate, abusive callers. Irate, I can handle, but abusive and cursing you is a whole different thing! I wish I can stop that, but can you blame them. no. They have every right to. How about me, I have the right to work quietly in my cubicle till my shift has finished. All is said and done!! I'd rather be the sea shore, peacefully staring at the horizon all day. I miss that! I missed it so much! Now, I can only see that in the form of a JPG picture of a computer wall paper. So artificial. So does my life!