Last February 19,2007 I've decided and submitted my resignation. I've talked with my TL and Soic Rache about leaving that day, and they kept on convincing me not to leave because of low head count and when they saw me really refusing, they kept telling me about the good of my family and they will suffer if I leave. At this point, I only would think about my sanity in this type of 'health-hazardous' job. Although, I gave them my reason that my leaving is a career change, the real reason is I don't like to take in calls any more! I get so stressed out in doing so! In the end, they gave me 2 options; the first one is to work until March 5 only and the other is to serve 30 days. So I chose the second option and finally left me with the option to retract my resignation any time before 30th day (March 21st, 2007). This should have never happened if only they did not refuse to hold my LOI(Letter of Intent) to a different department. I've always wanted to try the programming department as Microsoft Application Developer. This started my grudge over the boss, not TL. They have the capability to put me wherever they please. At this point, their reason is my record is not qualified due to some unauthorized absences, some lates, KIR violations, IR voilations to name some of my infractions and a more minor reason is very very low head count due to very high absentism and some agents refuse to work or AWOL(How Ironic, just remove the 'W' and it reads 'AOL')! Now at this point I'm so fed up about the situation and want to quit. I had to go back and take in calls for the next days. There had been changes in the schedules as my offs were almost compress to 4 days off. Anyway, I took advantage on those days off. Oh I also serve my 3 days of SITE for taking an unauthorized absent, the week earlier. Something that I DONT REGRET taking. At least I took that opportunity to check out some company. So I did, I had my final interview last Sat March 18, 2007 and I'm just waiting for my 30 days to end soon. Now, the bad news I got is that I will get my final pay 45 to 60 days later. they're going to evaluate my PA(Performance Aptitude) if I make it good. and hopefully will recieve a higher final pay soon. All I have to do now is get all my modules and make sure everything is in order! Say some goodbyes to good'ol friends and teammates.
I will still leave this site open for comments! But I pray that I will never log-in here any more! This blog is meant to be my only outlet of frustration over my call center job! I pray this will never be re-opened anymore! I feel happy and contented now. This is officially my final day here in AOL FPS. I face a new day for a new job awaits! I thank everyone who posted their comments and left their tag message. Thanks to Third, momel, some ex-etel employee(yeah I wish I could their asses but, I'm a carefree, peaceful guy, and never resort to violence. There are some ways to do it, like incurring 7 KIR violations and 3 IR violations in the last week taking-in calls, I made my TL worked up a sweat just to explain to his bosses about all my QA infractions. Although it was unintentional, but hopefully would satisfy some of Ex-Etel employee's comments on 'kicking their ass'.)
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So this is THE END and GOOD RIDDANCE!!!!
Oh! Sorry that I'm not able to visit your blog that often. I'm happy that you have the courage to leave. I'm still stuck here. Hopefully, I'll be able to flee out of this job too.