Memoirs From My Call Center Experience

Wednesday, January 31

Ways to quit

I've been thinking ways to quit this hellish place! Whenever I try, I never get the chance to! I'm not feeling very happy with all the developements happening here! The same old thing(rules) applies. The only way to quit here outright is to have a terminal sickness, or catch an epidemic that would infect everyone here at work! Those are the only options I have left. I have not decided to resign yet! I just need the right time to execute this! If ever my brain would stop I guess I would well be dead!

Friday, January 26

Troubling turns! Disturbing news!

Procedures.. Rules.. Guidelines.... This is getting tougher and tougher to get out of this department than I bargain for. Unlike on the previous department I been, I never, NEVER had any problems shifting to another department! Now, you had to follow rules. I've consulted others regarding to transferring, what came up are some answers that greatly disturb me and cause me to skip my hour sleep this shift. What I knew, If a certain department would like to retain people due to the lack of manpower, they have the probability of holding your request for transfer. Now this factor really disturbs be very much. If such an scenario really happens, I have no idea how I'm going to take this. Once the vacancy is longer offered, I will loose that opportunity! I only hope that the bosses would be considerable enough on this move I will made. Besides, based on my performance, the more I get into calls, the more prone to mistakes I may commit! despite the promises,empty or not, I'm not sure If can take this pressure! specially the movement back to tech issues! I've been through tech, and I don't dream to be a super agent that takes in all products and at the same time, taking tech issues! I don't know how much psychological pressure I can take any longer! I don't want to become a zombie! A living dead! Time can tell, at the moment!

Wednesday, January 24

I await fate to decide

As of tomorrow morning, I will submit my Letter of transfer and now I await fate to decide on this. Hope against hope that things will work out this time! I feel my soul is almost set free! Second day to final days. More to come...

This is the day to change my path

As the name is intendeed here. This day is the day I decide to do action. I've decided to make sure I don't make the same mistake twice. I'm going to process my Letter of Intention today for that IT position and pray I'd make it or loose it. If I don't get what I want, I'll be forced to resign in this company I work and find other jobs elsewhere. Just that simple. I just hope I'm strong enough to push for it this time. No reason to hold back now. This time, nothing would change my mind about it. It's about time anyway, for a career move I've been longing for a while now, finally going to do it. Just finalizing everything and make sure where I'm going is where I've intended to go. Till then, more blogs to follow. I hope this is the beginning of the end!
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I've finally told my intentions to my supervisor about my moving to a new place. The last week I was served with a nice cold warning from the officers. My supervisor had no choice but to serve the death sentence on me in regards to being absence and late, as much as he dont want to do it, It was my choice to deal it. I just hate it when you go to your grave, but I seem to take it lightly, so what if the bosses suspend me, I dont care at all! All I want is, let them serve it, if they dont see any justification in my reasons, which is not very excusable, picking up a relative. I know my place, I dare them if they want to remove me, but I rather remove myself. Move on to another place where no calls are not made. I don't care if it's hard or not, as long as I DONT TAKE IN CALLS NO MORE is fine by me! Forever free from the hassles in this! I rather risk everything just not to take in calls anymore! Ionly hope that I would meet the requirements on this new department. I want this over and done, the sooner the better, it's fine by me! I rather spend my time alone making programs than taking calls to people I hardly know and shouts right back at you as if you're a common thief! Pweft!! I really hate this!! I dont care anymore my metrics, numbers and so called performance! I was going down for the count. This is not the last job anyway! Let me go on with my life! I'd rather work on other things than take in calls!! I pray I will have the last look on this blog! I want to close this blog about my memoirs forever! The sooner the better! I want out ASAP! I want it over with for good!!

Saturday, January 20

De'javu

As there was a saying, "Change is Inevitable!". So does Dejavu! The whole department will soon joins to the tech department. This is very nerve racking for me. Due to the fact that my present department will join with the tech department and We'll undergo training on tech again! The only thing that annoys me is I'm going to have tech issues again on my calls once more. Dejavu indeed! Now If I don't get processed for promotion, either I will have to look for an available department where I've been asking for a long time. The IT had an opening now, and I'm interested in taking that shift soon. Win or loose, I must take action or I'll go crazy here! I don't want to go over this again! Never! It felt insane for me! I'm not taking this sitting down. I have to move, and move fast as possible. If I dont, I'll end up doing tech and billing all in one department where we don't do much tech and then here it goes again! I give up!! I must take action!

Friday, January 12

Please God, Spare me from these troubled times!

It's just one of those days when you get a call, you get bad ass callers whom are soo mad at the system, they cant help but call you a lot of things! Please God, spare me from these calls , if possible , get me out of here!!! One more call like this I might end up in the bin. THE LOONEY BIN!!! The worst part of that is that was my last call before my lunch break!! It's a quality time I need to rest my brain, body and soul. Those calls made my brain active while sleeping. My body is lying there but my mind is still active of thinking that last call! That God forsaken call!! I never had a good rest, I was forced out of that sleep(acutally just closed my eyes)! I cant get it out of my mind! I just want to shout, if possible create a lound burst of rampage all thorughout the floor, destroying everything I get my hands to!!! That's what's all in my damn mind!! I dont know what to think!! I'm sure some people have a high tolerance, but me, I cant believe I got this far! Not bad for a guy who never likes this job! I should get an award for this.. "The best guy for keeping his sane while on the job he NEVER likes" award. Good thing all I have to do is blog this instead! Sometimes when I pray, I pray that God should come down to earth now and take charge of this forsaken world and purge it!! I dont care if I get purge in the process, just spare me this trouble now!! You may think what I said here make me crazy. Well, mabe I am now!

Wednesday, January 10

My daily woes

Another dose of daily remorse for the day. Things may appear quiet and calm, but inside my heart remains the heart felt wrench of unimanageable anger everyday when I go to work. The fear that I may not have to see my family on a daily basis. However, this may all change, if probably or possibly I shift my time from a nightshift to dayshift, when I recieve very little or sometimes, no calls at all. Most of my friends seem to enjoy the quiet tranquil time of morning shifts. I have not been though morning shifts yet. Maybe if I shift to this time might change everything for me. A nice 8am to 5pm time. I will attempt to take my leave again soon. A more probable day would be first week next month. If ever I sill dont get what I want, I would probably create a web site where I will expose the loop holes this department I could think of. This may not be pretty, but everyone including myself will go down! No matter how good that agent can be or not. This will remains to be seen! So they better not push me! I don't know what evil schemes I am capable. This blog will only serves as a warning or a reminder of terrible things to come if the tides would not turn in my favor. Nothing more!

Sunday, January 7

First Log for the year!

Happy new year, not for me. I start the new year without the bang. While the whole world is celebrating the blast of the new year outside the premesis, I and several of my teams are taking in calls. Missing the most spectacular firworks display of the year. I feel such injustice here, trying my butt out to get a decent Vacation Leave, and what do I get. Nothing!! Not even a damn chance! I felt so angry about this system! First of all, I never ask to be here, yet I'm been dumped here by the very people back in the old department. I felt all the resentment here! I'm just waiting for my chance to be promoted to a higher level support so that I can choose where I can put myslef here in this so called work! I can't take the path of quitting, since last year, I've been having this delema of walking out, but I will be putting my family at risk! no financial support. Now, my wife seem to have suck all the funds out of my credit card, now I have to work my butt out in this the whole year to pay all the expenses she generated. Argh, I'm in deep shit now!! I cant get out!! The best option is either promotion and choose a new department while I still have my marbles intact!! I've heard that doing so, will not even change anything. Even just trying is like you being in a pit full of serpents and the only escape is jumping all the way up. All this departments want is to put each and everyone to these seats and throw away the keys! I still hate this job, if I have the chance to change jobs, I will do it! even if this could mean everything!! I hate call center jobs!! What am I doing here!??! I wish there's an answer somewhere! I hate what happened last year! I don't want to stay here another year! This is total torment! A Godless place! A greedy place! A place where you already burns your soul, you feel the chill in your spines!!! I pity myslef! I never EVER wanted this job, just remembering whatever happened why I endup here is a total mystery! How to get out of here would take a miracle to do so! I'm sure the answer will present soon. I just need something. I know what it it, but I will have that chance!! The only chance not to take in calls anymore!! It's so draining, exhausting and full of angst!