Week 3: All's fine now

it's been almost my third week here in this department. So far my feed back from customers were above average score. more than 90%. It looks like that I'll be here for a while. For the past days during my monday and sunday off were quite busy, but so much has happened. As far as looking for a new vacant job other than this, I get zero.. all closed and no longer available. Some of my former batch were here. My friend Abby finally got to a new department, hopefully she'd pass this time. I wish her the best. We've been through a lot in my former place(recruiting dept). As far as all is concern, I'm cool for the moment. Not much to talk about but, I wish for a 2 weeks vacation! I really, badly need one. I'm still thinking of a good reason for a nice long vacation and when. Being here in this program has it's share of ups and downs, but I've learned to accept this since it's part of the job. At least, I get to be with the best team for the job. I really appreciate my supervisor going through nick and neck to train me the proper procedures and all.

So far getting used here

it's been almost my third week here in this department. So far my feed back from customers were above average score. more than 90%. It looks like that I'll be here for a while. For the past days during my monday and sunday off were quite busy, but so much has happened. As far as looking for a new vacant job other than this, I get zero.. all closed and no longer available. Some of my former batch were here. My friend Abby finally got to a new department, hopefully she'd pass this time. I wish her the best. We've been through a lot in my former place(recruiting dept). As far as all is concern, I'm cool for the moment. Not much to talk about but, I wish for a 2 weeks vacation! I really, badly need one. I'm still thinking of a good reason for a nice long vacation and when. Being here in this program has it's share of ups and downs, but I've learned to accept this since it's part of the job. At least, I get to be with the best team for the job. I really appreciate my supervisor going through nick and neck to train me the proper procedures and all.

Shaky day! Enough for now!

Finally!! The moment I let go off my last call, that's it!! It's my day off now, after a gruelling week at ops here in my new department. Just for sentimental reasons, I felt like I want to visit the branch of our office where I'd been stuck for quite a while. Eventhough I've been through a lot of rough times, I finally got to meet my old buddies. I ate my lunch here and contemplating a lot lately. I was wondering it has been a month since I left here. I lot has happened since. I had to make a lot of adjustments. It hasn't been so easy for me, but I was able to manage. Precertification was quite an eventful time, or so I've heard. There was a rumor that only 2 of my wave mates, myself included had a problem in our precertification. According to one of them, I was all just a front just to get us on the floor. Well, that does not seem to affect me at all, despite what my stand here in the new department is concern. As long as I'm on the floor and I still take in call, I guess all seems fine. I don't mind if I don't get to pass a certain criteria here in order to get certified. If I fail then that's it with this department, there are others that may cater my, so called unparalleled skills(being at bit sarcastic of myself).
Still my hate for this job does not change. Since, I'm stuck here, why not do your best, what's I got to loose? I don't mind the lies and rumors going around our stand, I don't care. As long as I can still bring bread and milk for my family, I still good to go here! I say,let them crush me! I don't mind. In this department, your performance is based on what the customers think how you handle them. In my recent survey(actually I got only 2), my satifaction rate was ONLY 34%. A very very far cry of 85% requirement to last here. What can I say, I'm a lousy customer care support! I don't mind! It does not matter because I'm not built for this type of job! Yet HERE I AM! Taking in calls and all that B*** S**T! LOL! I so out of choice!! Door closes at the moment. What worries me is the Christmas season when call from all over would start flooding the queue! No moments peace! Nothing! All Angry, miserable callers, wanting reolutions or done something about what they've invested! Or their money back! I say, let them call, I can help them as much as I can, but all I can do is just limited! Some situation may be unintentional, but I happens! Yeah! S*** Happens!! ALL THE TIME!

Day 1: It starts in a single step

Today my shift starts at 12mn of Aug15,06. How I feel is anybody's guess. Been very busy doing some errands during the weekend like catching a lot of zzzzz's. It has been a tiring but nice graduation party. Like most times, it has to end so soon. Today, another day starts again, I'm in a new detartment, new teammates, new everything, but what I learned from those times in training is the real thing now. I'm just hoping the best that I get good reviews here. The way to last in this dapartment is the way the customers who calls you gives you a good survey, if you get 80% or more within the quarter, good. How I'll be handling the calls is up to me. I have a very bad tendenc y to mess up a good call. I get a lot of mixed feelings. I just hope I get to work it all out and hope that it will turn up for the best. I hope someone would be there to support me no matter my feverish ways in taking calls! As I said before, I hate taking calls, but if my fate leads me to work here, I just have to do my best no matter what happens.

I'm nearly there, but where?

It has been almost end of the long and gruelling week. On the floor, I had to pass at least 2 more pre-certification trial. It means that I'm taking in calls and they check if I make a good 'connection'. If all criteria checks out, despite all the missing or forgotten actions, I'm good to go for certification. I passed all two calls for precertification, but was I happy and exited about it? A bit, but what's all the effort? I tried to do my best as I could. All the sweat I've mustered in these calls, helping out people close accounts and refund credits. That's it. Yet, I felt, where does this all go to? I mean, I feel happy about the pre-cert thing, but listening to different people complaining about their credit card get debited for three months in a row, does not make them any better. Some may take the two months refund, some may like to cancel, some may want it all back. Does not feel right. Anyway, I like to help them as much as I can. I do my best. I work for my family for as living. Yet I'm not quite happy. Maybe things will work out fine as the weeks unravel my new team leader, and I get to introduce myself to a new teammates. As a new chapter in my Memoirs continues. I feel like this is not the end of a long journey of renewed sadness, stress over a cup of cold coco. Yes, they serve cold coco now that makes my stomach burst at the end of the day. Warm coco is just too bubbly LOL!!!

Cheers! It's week 2 and I'm still fine!

Okey, I'm now on my pre-certification week for this department. My 2nd week in OJT status. Although the issue of not having yet a team yet is more on technical issue for the supervisor, since I used to be on the same department but in a different program(tech). Two weeks back, I got to know a few people(all 12 of us), most are well verse to the trade. Experienced jocks to pit to be the best of the best. All they need to do is to iron out some things for the tools and how they all work. I'm still having issue on how to 'multitask' on this job, since it is a requirement to do so! I'm just getting the hang of it, since I only handle cancellation, billing and a little tech issues(10% of it at most). I've been on calls for almost my second week, so far so good, I get irate callers from time to time, but still manageable. I just hope, I can get used to it here for the moment until a better one may just present to me. Yes, there is a better one as I've heard from the vets here in this department. It's more on email support! All tech but you troubleshoot via email. send suggestions to it as well. All I need is to do is pass some sort of letter of my intentions to join in such program. Hmmm, since I just got here, I probably give it 3 months. Aug 3 marks the day when I first got my first job at my former company. I missed being a tech there, life was simple, work was so enjoyeable! Too bad it went under and I can't change that! Hay, things change, I got to move on some how and embrace it. Change is inevitable!