Memoirs From My Call Center Experience

Sunday, December 31

What the... waiting lists.. ):-X Happy New Year!!

Just as expected, it makes it very difficult to file for vacation for the 1st and 2nd day of Jan... As always.. It's on a waiting lists! Never expect a miracle this time... Well I'll just greet everyone a Happy New Year! May there will be more holidays that require you not to work today. hahaha!!

Saturday, December 30

An attempt to a New Year Vacation

I've been at it trying to get a nice day to pick a vacation. In this part of the queue, it has been a nightmare trying to get a vacation leave. One incident happened happened on the 24th of December, when I supposed to have a regular working day. My Supervisor told me the vacation was approved but on the 24th! To my surprise, I had to grab my bag and hussle back home! The only thing I worry about is having to file for the Jan 1 and 2 and not getting approved! It will simply ruin everything I planned all week. I just wish all this would be over and done with soon so I can find a better job and not take in calls forever!

Saturday, December 23

Message from a friend

Hi guys,
ALWAYS REMEMBER THIS NO MATTER HOW TOUGH TIMES GET... It is not easy being a call center representative... however, we may not realize it but because of this job, we get to help out a large number of people around the world... and we are able to make a difference in their lives.. not every one gets the chance to do such a thing... and so because of this, we should consider ourselves lucky... (we - ourselves, them - the members, may not be aware of it... but we do... we are). "Don't forget to put a smile on your calls, smile on them... no matter how irritating the call is... no matter how irritating they are... NEVER LET the call, situation not even the members GET INTO your mood... if you do that, no one looses but you.... Bear in mind that they wouldn't be calling us if they don't need someone to understand and help them... and YOU have the power to do that and brighten up their day... so MAKE USE of that power! Take advantage of it...! Don't get easily swayed by their frustrations... Mind you, it always feels good to know at the end of the day that even in small ways, we are able to help out others... and "nothin beats that kind of happiness and sense of fulfillment." Keep on rocking guys...! I know you can do it...Continue to aim high! Make it a point to update the team board and always watch on your digits... If it goes down, don't go along with it... BE STRONG and WORK DOUBLE TIME by being extra patient with your calls... next thing you know, you're digits are up again... Strive for consistency and aim for promotion!!! Show them what you got...!
I miss you all so much...
Merry Christmas!

Tuesday, December 19

T'is the season to be working, BAH Humbug!!

As I would expect in this line of work, I'm required (due to scheduling) to work on Chirstmas eve and New Year's Eve for old Mr Scrooge! Bah Humbug! I may have some collegues working with me on that day. I just hope not to take so many calls then. Its not fun to work on the day when you should not be working. I have no choice, maybe someday, next year things would be different. Hoping that there is ever hope in this season of hope, miracles and the jingle bells. Gift giving with colleagues and friends was pleasant, but I will surely miss old times. Only a cup of hot coco can solve those very sad days for me. All I wish to be at home when needed. The only consolation for working on a holiday is a double pay. Hopefully, that will pay off soon. Next year will be another year of termoil and misarable life in call center slavery! The industry I always ask myself, "What the hell am I doing here!!??". Likewise Have a Lonely holiday! For the people who MUST work in this line of work, cheer up, it's the job you chose! I expect you take it! Not me! I'm just not myself, taking this job and pretend everyday to like it. BAH HUMBUG!! This job sucks!!

Saturday, December 2

When you work here, you have no time!

Like most jobs, they demand a lot from you. You have to comply or a much graver consiquence happens. In this job, they make you do things you think what it's right for your company. Failure to do so is an equivalent consiquence. You learn a lot here, but you learn them the hard way. Rather the difficult way. Trying to leave this job makes me think, what are the consiquences if I do.
  • If I leave, I'll loose the only way to earn a larger amount of salaray more that what you earn on a regular job
  • If I leave, I'll have a hard time replacing this one, now that my age is over 30 years. In the IT industry, you must be in the early 20's to early 30's.
  • If I leave, I will not be able to pay my monthly bills from credit cards.
  • If I leave, I'll be force to look for other jobs overseas, which is much harder and more expensive. I going to ask for more money to accomplish this.
  • If I leave, my family will suffer.
  • There, I believe these are a short lists or reasons why I can't just leave in this God forsaken job. I have to sacrifice already the valuable time, but if I did well here, I might get a better paying job, and I'll be able to pay the rest of my credit card bills, which is, right now, little by little getting them all paid up.
    I'm just not sure how my patience would ever going to last here for long. I never have time to do a lot of things I used to do when I still have my old job.
    As far as status here in work is concerned, my team standing is quite excellent. I'm at the #1 again, but my feeling for this job never changes. I still hate this job, yet I have to do my best here. I'm just not sure how my body can cope though. I still want to live the rest of my life, but this industry seem to suck it all dry. It's the first day of Chirstmas, and I'm not faring well with the holidays with all the bills that I have to pay and expenses I have to make, I dont know how will all this end! When will this vicious cycle will ever end! Someday, the answer will come. This trend will not last long, but It will surely be here for awhile, so I have to live to it.