Memoirs From My Call Center Experience

Tuesday, July 25

No team?

As an early treat for us, our trainor has passed his (much higher position than a trainor-ship) exams and was giving us an early rundown on who's going to which team and all.. To my dismay, I still am not listed to which team I'm going to belong to. Well, I told to myself that because of the nature of my account is probably the problem. Making those changes must be difficult for the admin to do it. So I don't mind if don't have to be assigned to a team yet. It's still too early to tell anyway. All I have to do is do my best in memorizing the MC spiel and I'm good to go.

Monday, July 24

Rough waters

I'm about to rant! Okey I'm ranting!! Things aren't looking good. I see difficult days ahead. With this training coming to its 3rd week, I feel so isolated already. Times are hard to cope with the situation at hand. There are so many variables filling my life these coming days. Instead of feeling kind of better, I feel uncertain. All are not good feelings. Whatever happens, I have my last will and testament. As if this is the end of my career! I never like this in the beginning! I hated this job and the pressure is getting on to me each weekend passes! I miss the days when I was back in recruiting! I rather be there while looking for the right job!!

Saturday, July 15

Uncertainties

Okey, It's been almost a week since I started here in this new department. All I'm getting bad vibes about memorzing things and all. Next week, we've been asked to memorize 3 pages of materials by heart cause it's important for the customer and oin the floor. I know it's not that bad concerning all this, but what I don't like is the guts to face them again all and fail again. We have all weekend to memorize the materials provided. It's not much, but the willingness is not there. I have no other way but to comply and force this into my brain. I realized later that I knew someone with the same skill as I have in programming with me. I'll probably draw strength from him, since he's into programming like I do, but had no choice is to take this course. Since the other company never ever called anymore. It's more likely I'd be staying here for the next few weeks. I must concentrate, but the willingness is not there as I said before. Can't say I like about it here, It was never my favorite place either, but I must survive for them. Sacrificing it all for them is valiant enough, but I must find the strength to all this. I don't know what to do if I fail here again! It's hard to move on, that's why I've been trying hard not to get too close to my new colleages so if ever I do fail again, they won't have to worry for me or feel bad about me. I'll just carry the burden for myself. Oh the pressure is building as the weeks go by. The uncertainties and doubts are creeping in. I'm hoping to cope in all this! I can tell this to my wife, I might break her spirits. I don't want that again! No. I must do all this! I must find strength! I wish all this can be downloaded! I wish all this can be paused! I wish I can reboot all this, but can't stop it! I must accept it and do it! Face it! While there's still time, I must find inspiration! Either from my family, friends or someone higher! Right now my spritis is at the lowest and I need to recharge to face all trials again! The only way I can do this is find the right outlet! I'm sure I will! I must!

Wednesday, July 12

Back to hell again, for how long this time?

Let me see, last week things didn't quite happened the way I predicted. Last Wednesday company TM called to give me a supposed schedule for my take home exams. I visited the place Thursday after office, fair enough. It was raining very very hard! The response I got from the HR that she has not discussed about my schedules and all those stuff. Finally decided to call me on the phone, in case it would push thorugh. Friday evening came after office, I came home from work and no call, no word. Nothing. Well, I felt not surprised about it. What surprised me is the the recruiting manager of my present company sms me and recieved it. According to the message, I should report to the other site for training under a new department. My time would be 9PM to 6AM shifts. Well, quite favorable since I'm going to have a night allowance. What bothers me right now is that I'm back again, and I'm not sure if this will work out right again. Will history repeats itself again or will I stay here for good, is yet to be decided. At least for the next 5 weeks! For the moment, I'll concentrating on the training program again! Only God knows what will happen next. I just hope things will not repeat again! That's all.

Friday, July 7

Today I'm suppose to expect a word from L, but all I get are blank stares. I might not get those programs after all. I'm still awaiting answeres.

Thursday, July 6

A tough decision

Okey, today, I've a lot of stories lingering around recruiting to who's going where. Two of my friends here J and A are being assign but not sure about their fate. J's fate will be revealed on Monday as she's going to a new department called V. As for A, she got an offer from sourcing manager as I mentioned on earlier entry, but was not in good terms with supervisors and manager. So she's in a pretty tight situation right now, A is building up a lot of steam inside and will burst if both offers(sourcing or V) doesn't get materialized!
As for me, being transferred to a new department or studying for company TM has yet to be decided. Company TM's take home exams has 6 months coverage, in case nothing materializes, I'll still be very busy studying and attending some lectures. In the meantime, If I get busy studying for TM exam vs Studying client specs on the new department would be superficial for me. I'm bound to both worlds that needed my attention and time, the ugliest scenario would be, failing on both sides. That made me think so much, as if I fail both, it may not be the end for me, but morally degrading! I probably loose all sense of hope. Besides the failures, I have decided that this is a challenge! A real challenge! If both parties is to succeed, the opportunity opens up for me. I will have options! If either one succeeds, it's okey. as long as I still have my job(call center slave). I still have a family to sustain. Although, it's best that I succeed in Company TM. I'll be happier there. I just hope everything will fall into place eventually like a map. All I do is just do my best and follow the best path that is laid to me.

Wednesday, July 5

A Turn and twist in the event!

As far as Company TM is concerned, my book is closed. Well, so I thought until they called me yesterday and had to adjust the grades we had to get the final 50% rate of it. Suddenly by some dumb luck, 5 of us made it. So I came and attend the interview! Finally!! I've got to talked to the HR person about the job. As such they don't wanna label their company as a 'call center' cause much of the poeple who work here a really tech savvy! all 97% of them. Need I say more? Anyway, they had a nice program called a take home training module, wherein I get to talk to the training manager tomorrow after shift at 7pm to recieve all the goodies I need to burn my eyebrowse for and hopefully a workable system, mine only emulates DOS, but good enough! Don't want to be techie here but the exam has two coverage. If I pass this I can get a nice 100$ salary as a bonus. and another if I pass. Eventually, I get to take the job after 6 months of training and a few lectures! I feel like I'm living my dream!!! Training Galore and I get to have the best material available the company has to offer! Cheers Happy days are coming! My days in this call center industry crap will be over and all this is but a faint memory!! An echo!! DOWN TO ALL CALL CENTERS!! TO HELL THEY ALL GO!! MAY THEY ALL BURN IN HELL!!!

Tuesday, July 4

My fellow Ghosts gets a go?

As I begin the day today, I tried to pass by the 21st floor just to see if the once vacant training room is still vacant. Turns out to be filled to capacity. So I looked for another, but most of the training rooms are all in use. So Alas! I'm here on the 20th floor, also known as hell zone for me. With a difficult heart I tried some vacant units. I wanted to keep a low profile as much as I can. Now I've login for the day, and check my email. Well my friend a___ has not email me, okey now I tried to email her since she's located at the center of hell floor. Taking in calls. She replied my email.

Me: Hi a, some1 or 2 looking for me?
A: nothing. but I have some news for you! hahahahahaha. 1 and co. are irritated at me! It started yesterday, lunch time when I sat beside the sourcing manager. The sourcing manager told me there are vacant slots available in her team, maybe you'd like to try it out? I said, of course I do. Later on, she emailed me about the jon description, I told her that I can take the job and accept it. The manager talked to the supervisor L because super L was the one who is handling our profile. When the manager emailed super L, she was pissed why A can just leave like that to support without her approval!
(Acutually A is a floating employee, unlike me, she's still less than 6 months old, under probation) So the day has ended, before I went home, I was approached by FL asking me what am I doing? I answered, I do inbound calls. Without any hesitation FL told me this: I should have a Target and should doing outbounds! I told her that I was not trained to do outbound calls. I don't care!! Eventhough she my present team leader, I'm not affraid of her! I have my reasons!! Besides, It's not my fault the sourcing manager talked to me. She's the one who told me first about the job!
Me: I see, what a mess. You're right. Just don't get caught in their affairs. The way I see it, It's given me a headache. Oh my! maybe they might remember me! Did you said floating? har har har. I beginning to think I want to exile myself there. We all never wanted to happen this way! That's the attitude I hate about them. Their true colors reveal. I'm just scared what they'll do to me...

Well I have to cut it here. Chaos meets the demented. I just wonder how will all this unfolds!


~~~~~~~~~~~~~~

It's lunch time, and I called home, just to discover FL sms my phone asking me where I have been? I have no choice but to come and see her. I can't stand this!! Everytime something bad happens FL remembers me! Damn it! Just full of crack pot!!! I hate it when they remember!! Shit!! I like to bang my head!! Why me!!

Monday, July 3

Absolute Nothing!

I've put myself in hiding again for the past few days now, since the recruitment officer told me about the last program. They said that I should wait for the foundation training to end, and then that when I can come in. During all those wait since a week ago, I heard no word from them, as if they don't care at all. Fine, I'm in a nice spot right now, over looking the city as I wait for the day to finish. I'm trying to make up my mind if I can come back to that last department. Might as well enjoy the silence. I'm also trying to wait for any call from my cell phone from other company, if they ever call. It was almost days now. No call. Nothing. No hope at all. Sinking fast. No way out. I'll probably look nearby. There's probably one down at the 6th floor, I plan to take a look at it. Take back my resume and check it for the moment. Hope the same situation again tomorrow. Absolute nothing!!